Questions to ask when choosing a Uniform Rental Company
If you’re shopping for a uniform rental company, it’s helpful to know what you should be asking. At Ace, we like to be as upfront as possible, so we’re taking a different approach to this blog and going into detail on the most common questions we receive from potential customers.
Who will handle our account?
Since the beginning of Ace ImageWear, we’re committed to doing business on a first-name basis. Your account will be set up and managed by the same person; this way, we can get to know each other on a more personal level, so our team can better anticipate your needs and solutions.
How do we report/request repairs or replacements?
We implement a strict process that guarantees complete and correct uniform delivery for our customers. Ace customers also have access to our TrAce mobile app. The TrAce App is a web-based application accessible on any device. Employees of current Ace ImageWear customers can easily access their uniform program information and request repairs and replacements, as well as receive text or email notifications when uniforms are delivered.
We have on-site locations for uniform garment drop off and pick up, which include garment repair bag requests for wearers to use. We also have an online web-portal for staff to access information about your rental programs and make requests.
Is it going to cost me a lot to change companies?
We know that changing uniform companies can seem daunting, especially when you are leaving one of the “big guys,” but we make it easy. Our team is here to help you manage the uniform program switch and make it a cost effective move for your company.
Having a well-run rental program can save you and your management team time and thus money. You won’t have to manage individual employee requests or changes, since we put the power in the palm of their hand with TrAce and on-site locations are your facility. They can also request that our route service rep visits them during the next delivery.
What makes you better than our current provider?
- We’re family-owned. Ace was built on family principles. That’s why we believe in treating our customers like our own. As a family-owned and operated business since 1932, we pride ourselves on our deep familial roots. Why? Because we know that the family-owned difference sets us apart from our competition.
- We won’t throw hidden costs at you. Don’t you hate when you think you found a good deal until you discover all the hidden costs? So do we. That’s why we’re upfront and transparent with charges so you know exactly what is included in your uniform program. We help you evaluate the entire program which includes a true cost representation of your program with garment rental, repairs and replacements, while other rental providers just show you a low unit cost.
Any final advice?
Our advice is simple: know what you are looking for in a uniform partner. If specific and customized service is on your list, we’re ready to help. If you’re looking for certain compliances and a breadth of uniform options, we’re ready to help. If easily contacting your uniform representative is important to you, we’re ready to help. Ace ImageWear is dedicated to making the switch easy for you.
If our questions above have left you curious, make sure you contact us today!